BOE-LERN105 - Conflict Management
1203655
Delivery Methods
Online (Self-Paced)
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Program Description
A recent study conducted by the American Management Association (AMA) revealed that the average manager spends more than 20 percent of their day engaged in or reacting to a conflict situation. This study also identified that out of twenty-five management skills, conflict management was the only one positively correlated to higher earnings and promotion. Discover a workable conflict management model, discuss case studies in conflict management, and then take away successful conflict management strategies to apply in your workplace.
Upon successful completion of this course, you will:
- Understand when conflict is productive and useful for a team.
- Learn how to identify and determine when to step in to resolve a conflict situation.
- Understand how to communicate using the Conflict Management Model.
- Understand how to create accountability for job performance.
Learning Objectives
- Improve your ability to identify, address, and manage conflict situations.
- Improve your effectiveness through understanding of the four steps for addressing conflict.
- Understand why conflict is important and how it can enhance performance.
- Understand how to link employee behaviors to the job performance.
- Learn how to be more effective in your relationships with your team.
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