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Program Description

Successful improvement efforts start with identifying the right problem. In this online live course, you’ll develop one of the most valuable professional skills in today’s workplace: the ability to define and evaluate problems before time and money are on the line. You’ll walk away with the ability to separate symptoms from root causes and help your organizations avoid costly missteps and focus improvement efforts on where they’ll have the greatest impact.

You can sign up for each workshop individually, or register for the certificate here.


Learning Objectives:

By the end of this workshop, you will be able to:

  • Separate symptoms from root causes before solution development begins.
  • Frame problem statements with clear scope, context, and business relevance.
  • Identify hidden assumptions, stakeholder concerns, and early project risks.
  • Align stakeholders around a shared understanding of the problem.
  • Evaluate whether a problem is worth solving based on value, urgency, and feasibility.
  • Decide whether to proceed, pause, reframe, or stop before committing time and resources.

Who Should Attend:

This workshop is a great fit for:

  • Engineers and technical professionals involved in continuous improvement or change work
  • Project leads responsible for scoping new ideas
  • Managers guiding teams through early problem solving
  • Operations, product, and process improvement professionals
  • Anyone asked to solve problems across teams or functions

Course Outline

  1. Why do innovative efforts fail before they begin.
  2. Define the real problem, not the symptom.
  3. Frame problems for exploration and action.
  4. Identify stakeholders, assumptions, and risks.
  5. Evaluate business value and strategic fit.
  6. Decide whether to proceed, pause, or stop.

Instructors/Subject Matter Experts

Applies Towards the Following Certificates or Series

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Register - Select a section to enroll in

Program Title
Defining Problems Worth Solving
Type
Workshop
Days
W
Time
1:00PM to 4:00PM
Dates
Sep 30, 2026
Schedule and Location
Contact Hours
3.0
Delivery Methods
Program Fee(s)
Program Fee non-credit $249.00
Potential Discount(s)

Section Notes

This program will be conducted via Microsoft Teams. The link will be emailed one week prior to the start date.
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