Loading...

Program Description

Most managers avoid hard conversations because they don’t know how to start, or how to keep things from going sideways once they do. In this two-hour online live workshop for managers, you’ll learn how to raise concerns before they become problems, give feedback that actually lands, and respond to defensiveness without losing your footing. Whether you have to navigate friction with a direct report, a peer, or across teams, you'll walk away with the clarity and composure to say what needs to be said, and handle what comes next.

Learning Objectives:

By the end of this workshop, you will be able to:

  • Identify early signs of friction and address issues before they escalate
  • Raise concerns in a clear, low-stakes, and professional manner
  • Deliver feedback that is specific, actionable, and constructive
  • Respond effectively to defensiveness or emotional reactions
  • Stay composed and focused during tense workplace conversations

Who Should Attend:

  • Current and aspiring managers who want to build confidence and skill in handling difficult conversations and interpersonal tension

Course Outline

Learning beyond the word
Practicing empathy in real conversations
Sharing ideas clearly
Coaching through everyday conversations
Asking better questions
Building ownership and follow-through

Loading...

Register - Select a section to enroll in

Program Title
Mastering Difficult Conversations
Type
Workshop
Days
W
Time
1:00PM to 3:00PM
Dates
Oct 07, 2026
Schedule and Location
View Details
Contact Hours
2.0
Delivery Methods
Online (Live)  
Program Fee(s)
Program Fee non-credit $99.00
Potential Discount(s)
CEUs
0.2 CEUs

Section Notes

This workshop will be conducted via Microsoft Teams.
Required fields are indicated by .