AIML14 - A.I. Applications for Customer Success
Program Description
Learn how artificial intelligence can enhance customer service and experience. This workshop focuses on using A.I. tools, like chatbots, to provide 24/7 support, resolve simple issues, and deliver personalized interactions through intelligent automation. Gain a professional edge with this expert-led, self-paced online workshop and earn a micro-credential that showcases your skills and sets you apart in today’s A.I.-driven workplace.
This workshop is part of the A.I. Professional Learning Series.
Workshop Details
This online, self-paced workshop is delivered through Canvas and may be completed at any time. Plan to spend approximately 4 hours completing the workshop.
What You’ll Learn
- Fundamentals of chatbot set up and deployment
- Techniques for automating customer interactions
- Strategies for delivering personalized recommendations
- Real-world applications of A.I. in customer service
Who Should Attend
- Customer success professionals seeking to apply A.I. for improved engagement and efficiency.
- Job seekers and career changers targeting roles in support, CX, or digital service delivery.
Earn a Digital Badge
At the end of this workshop, you are eligible to earn a digital badge, which you can then display on your LinkedIn profile, by completing and passing an assessment.
Patrik Neuwirth is an A.I. strategist and entrepreneur specializing in practical, real-world applications of artificial intelligence in customer service. With over a decade of experience building and scaling service-based businesses, he has developed A.I. systems that improve customer experience, streamline operations, and drive revenue. Patrik consults across industries on A.I. automation, CRM optimization, and customer journey design, helping organizations modernize their service workflows with intelligent, human-centered technology.